Need an Organization Chart? Download and amend as you wish ...this simple sample organization chart for your Letting Agency. You can add
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To a large degree your staff "is" your Letting Agency. The quality of the interaction of the staff with your guests is just one of many areas your people can either make or break your business.
Your staff not only has a lot to do with the success of your Letting Agency but the quality of your life too. Dealing with people can be agony or ecstasy, the source of your greatest frustrations or your most gratifying accomplishments.
Besides providing you with many useful ideas and resources that deal with the routine and administrative functions of staffing the Letting Agency, it's our goal to enhance your ability to effectively interact, direct and work with people. Most of us never got any good people training along the way. Like Bill Marvin, the Letting Agency Doctor says, "when we go into management positions we're just expected to understand what people are all about, it's like, you are one, so well you should know."
The problem is that most of us don't intuitively know what makes people tick and as a result get involved in all sorts of counterproductive and self-defeating approaches in managing and dealing with people.
In the past, some operators got away with having a people skills deficit because they were used to having a constant source of disposable labor. If an employee didn't work out, you could count on plenty of other applicants eager to jump on board. As you know those days are gone, and today the reality is that you need good people more than they need you.
This section will give you practical ideas to get more applicants, do a better job of selecting good people to join your team and how to maintain a productive, enjoyable working environment so people will want to stay and not leave you for a quarter more an hour.
Download: Sample Letting Agency Job Description Templates
Help your team perform to their maximum potential -- Give them the tools they need for success! ...Use this job description templates to provide a detailed breakdown of the responsibilities of each position in your Letting Agency
Download: Staff Telephone Call Assessment Form
You spend a lot of money on adverts each year trying to attract new customers to your Letting Agency. How do you know if your staff are competent enough to deal with those phone calls if you do not assess their performance? Use this telephone call assessment form to evaluate the performance of each member of staff that is charged with answering the phone.
Download: Staff Training Evaluation Form
How do you know if your trainers and the training course you paid for, meet the staff expectations and will improve your Letting Agency performance, if you never ask? Use the Training Evaluation form to evaluate the training course and the performance of each trainer by ensuring each staff give your trainers personnel constructive feedback on how the training course went. This form will help you step back and look at how each training programme is performing.
Download: Letting Agency Staff Appraisal Form
Monitoring Staff performance and setting clear achievable goals for your staff is one of the key factors to getting your Letting Agency to be a top performer. Managers often ignore staff appraisals because of time constraints. Download and use this already prepared 4 page performance appraisal form for your letting agency and .....
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